As we welcome you back to East 4th Street, our number one priority is the health and safety of our audiences, artists and staff. We understand that everyone’s experience and comfort level with the pandemic will look different and we’re committed to a whole person approach as we press forward with reopening plans. We’ll continue to ask you for feedback about how you’re feeling and what we can do to help make you comfortable.

With that in mind, here are some of the commitments we’ve made to keep you safe:

FACILITIES CARE & UPGRADES

We’ve upgraded the ventilation and air filtration in all of our spaces to meet or exceed the highest standards set by public health officials and our theatrical unions

Our staff will frequently clean and sanitize the theatre and common areas

Signage is posted in all spaces encouraging washing or sanitizing hands frequently

We will continue to provide masks and hand sanitizer

SAFETY PROTOCOLS & RESOURCES

We’ll provide as much detailed information as possible around COVID safety, guidelines and our new protocols and procedures so you can make informed choices about your safety and that of your family

We’ve implemented a COVID Compliance Team dedicated to overseeing and supporting all COVID-19/Pandemic safety efforts during all NYTW activities, including performances and events

VACCINATIONS & TESTING

At this time, proof of vaccination or a negative COVID test will be required to attend all NYTW performances and events

To ensure that you don’t have to carry your irreplaceable vaccination card, we’ll accept the New York State Excelsior Pass and the CLEAR Health Pass. We’ll continue to expand that list of options as new secure health passes are introduced

MASKS

To keep the most vulnerable in our community safe, at this time, we’ll require that masks be worn properly over your nose and mouth at all performances and indoor events

THEATRE ENTRY

The theatre is undergoing some changes. We’re going to start the season in August with a flattened performance space and greatly reduced capacity. As we progress through the season, we’ll work our way towards full capacity and actively monitor public safety guidelines to keep you and your guests safe

We’ll offer e-tickets and implement ticket scanning to support contactless admission

We’ve revamped our theatre entry process to minimize crowding in the lobby and social distancing in restroom lines

SAFETY-FIRST CUSTOMER SERVICE

We will continue to offer flexibility in exchange and past-date policies

We ask that you stay home if you aren’t feeling well or are awaiting the results of a COVID test —we will work with you to find a solution if you’re unable to attend your ticketed performance

NYTW staff will conduct post-show outreach to ask about your experience so that we can continue to improve our systems

NYTW will maintain detailed attendance reports for all events to support contract tracing for any reported exposure and will communicate transparently with any impacted patrons

 

This information will be updated as our policies are revised and health and safety guidelines change.

Last updated: June 2021